topic Re: Wilolnd64 in Billing

Wilolnd64

Wilolnd64 — Sat, 16 Nov 2024 13:11:01 GMT

Hi why is my bill this month£ 52.01 when usually £27.93 ?

Re: Wilolnd64

Gliwmaeden2 — Sat, 16 Nov 2024 13:29:31 GMT

Compare and contrast with the details in your previous bills, @Wilolnd64.

If you go into My Account you should see that old bills will have indicated the end of contract date. If you are no longer within your minimum term, discounts (or some things may even have been included free) will have expired, and you will be paying full price unless you negotiate a renewal.

To do that, phone 03451 720088 (closes 6pm today and not open Sunday for this) or Chat with the Loyalty team / Retentions.

Re: Wilolnd64

Gliwmaeden2 — Sat, 16 Nov 2024 13:30:36 GMT

Also, did you make any phone calls not covered by a boost?

Re: Wilolnd64

Arne-TalkTalk — Mon, 18 Nov 2024 14:39:24 GMT

Hi Wilolnd64

The charge is the contract admin fee , that should have been removed when you renewed.

It has been removed now.