topic Re: Move in Billing

Move

Dave151 — Sat, 16 Nov 2024 20:28:15 GMT

We sold our house in Grantham last year but as we had only started with you and was in a 2 yr contract so decided to keep my payment up ready for moving into our new home which is soon but as you sent me my new bill I sent you our new postcode ie XXXXXXX and have the full package to be told you don’t have fibre in that area so what now my account is XXXXX

Re: Move

Gliwmaeden2 — Sat, 16 Nov 2024 20:37:24 GMT

@Dave151, it's not quite clear what you want done from your post, but I have removed both the postcode and the account number.

Please never display any specific identification information in the public thread.

You need to go via your avatar; settings; drop down menu....complete Personal Information. Any extra details go in Private Notes, near the end of that area. Scroll down to find the button to SAVE CHANGES.

Staff are not on here at weekends. Please clarify the situation further.

They'll pick up your post during the week. I'll move this to the billing section, as it's possibly a contract issue.

Is the issue that you can't get full fibre in the new house, but did in the old?

If you use the Home Move team, a new contract is set up to reflect the new service, and help avoid paying £60 for the move. Did you use them?

Re: Move

Arne-TalkTalk — Mon, 18 Nov 2024 10:06:09 GMT

Hi Dave151

I have entered your post code into our fibre checker Great Value Broadband Provider | TV & Fibre | Unlimited Calls | TalkTalk and it is showing fibre is available.

Have you called and spoken to our homemove team?