topic Re: told I can recycle my old router, then sent a letter stating fine if not returned? in Billing

told I can recycle my old router, then sent a letter stating fine if not returned?

K128K — Mon, 18 Nov 2024 14:10:01 GMT

Hi,

I received a new router as TalkTalk wanted to update my internet service for free. The letter enclosed mentioned that I could recycle my old router. However I have now received a letter, stating if I do not return the old router to TalkTalk, I could receive a 50 fine?

What is the current policy on router returns/recycling, given the conflicted messaging? I am not cancelling a service, but I am assuming the refund department would know about it, so which statement is the correct one?

Thanks for any info

Re: told I can recycle my old router, then sent a letter stating fine if not returned?

fr8ys — Mon, 18 Nov 2024 14:14:43 GMT

Hi,

I've previously raised this issue and will highlight your thread for staff to respond.

Re: told I can recycle my old router, then sent a letter stating fine if not returned?

Arne-TalkTalk — Wed, 20 Nov 2024 12:57:16 GMT

Hi K128K

I have added your account to our exemption list so you wont get charged.

Sorry for any confusion caused.