topic Re: Details wrong in Billing

Details wrong

Keridewar — Mon, 18 Nov 2024 22:39:07 GMT

I have received a letter from talk talk informing me that messages sent from talk talk have not been getting through and that they may therefore stop emailing me billing details, however, I cannot gain access to my account? I can still access an old account that I closed when I moved house but am unable to access my new account I have since moving home and having fibre broadband installed. I find it impossible to get access to anything other than the old account and utterly impossible to be able to add my new account number in order to gain access, this is clearly an issue at talk talks end, for the love of good customer service, how can I resolve this issue???.

Re: Details wrong

ferguson — Mon, 18 Nov 2024 22:55:05 GMT

@Keridewar

I am moving this to the Billing section for you where the support team here can help. Please make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Details wrong

Arne-TalkTalk — Tue, 19 Nov 2024 07:58:37 GMT

Hi @Keridewar

I have removed the old details

Can you try to register your new account https://www.talktalk.co.uk/login/

Any problems let me know.