topic Re: Bill does not show the same price as was agreed when I took out my new contract in Billing

Bill does not show the same price as was agreed when I took out my new contract

EGGSPERT29 — Thu, 14 Nov 2024 16:38:36 GMT

I took out a new contract on 11/09/24 the amount was confirmed by email at a total of £33.00

I was told my first bill my be different due to adjustments from previous contract that I accepted,

but on my next bill was another £44.00. plus a phone call that incurred a charge I accept that. Why?

Re: Bill does not show the same price as was agreed when I took out my new contract

Divsec — Thu, 14 Nov 2024 17:12:55 GMT

Hi @EGGSPERT29 sometimes the devil is in the detail, did you have any discounted boosts running on your old contract? Typically they don't renew and thus things can get more expensive.

your post has been escalated and you should hear soon. In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here

Re: Bill does not show the same price as was agreed when I took out my new contract

Arne-TalkTalk — Wed, 20 Nov 2024 13:25:02 GMT

Hi EGGSPERT29

You have the calls boost active @£16 per month extra, which is the reason for the extra charge boosts are not included in the renewal offer as they can be added and removed after 30 days.

Hope that helps