topic Re: Welcome Voucher in Billing

Welcome Voucher

Kingsto — Thu, 21 Nov 2024 17:39:24 GMT

So, I'm getting really frustrated with customer service. I joined up under a flash sale and qualified for a welcome voucher. This was back in July.

Fast forward to now and I'm being told by a customer service manager to check my spam folder (just like the three other reps asked me to).

Anyone else experiencing this/experienced this, as I'm getting zero help from customer service and I don't know how else to escalate the matter without getting external help....

Re: Welcome Voucher

Gliwmaeden2 — Thu, 21 Nov 2024 17:42:23 GMT

Moving this to the billing section for you as staff do the chasing up from that department, @Kingsto.

Staff will respond during the day (Monday to Friday).

Re: Welcome Voucher

Kingsto — Fri, 22 Nov 2024 13:49:31 GMT

Thank you! 🙏

Re: Welcome Voucher

Arne-TalkTalk — Wed, 27 Nov 2024 10:02:11 GMT

Hi Kingsto

A complaint manager has credited your account with the amount for the missing voucher.

You can request a refund via My Account.

Regards