topic Re: Giftcloud Voucher not received in Billing

Giftcloud Voucher not received

joesam — Mon, 25 Nov 2024 13:24:22 GMT

Hello,

When I joined TalkTalk, I was referred by a family member, neither of us have recieved our vouchers.

I have been emailing Gift-cloud back and forth for over a month and they are completely ignoring the issue and just delaying wherever possible.

Feels like a trivial thing to be moaning about as it was only a reward but it was promised so!

Gliwmaeden2 — Mon, 25 Nov 2024 13:35:11 GMT

It does need to be over 60 days after the person joining has paid their first bill, @joesam.

I'll move this to the billing section for you, where they chase up vouchers etc, as this is not a problem with the actual broadband service.

joesam — Mon, 25 Nov 2024 13:47:14 GMT

Thank you. It has been nearly 120 days. @Gliwmaeden2

Arne-TalkTalk — Wed, 27 Nov 2024 10:15:22 GMT

Hi joesam

I have escalated this to the team responsible for send the vouchers.

Regards