topic Re: Joined Shell and moved to TalkTalk & not received £75 Amazon voucher after more than 120 day in Billing

Joined Shell and moved to TalkTalk & not received £75 Amazon voucher after more than 120 days

CherryPicker9999 — Mon, 25 Nov 2024 15:56:14 GMT

I joined Shell and was transferred to TalkTalk. I still have not recieved a £75 voucher via Broadband Choices.

All what Broadband choices state is: "We are waiting for Shell to release the funds to us to that we can release the gift cards provided by gift cloud."

After 6 months I still have not received anything. Yet, this was due after 120 days.
Will these vouchers be honoured by TalkTalk?

Re: Joined Shell and moved to TalkTalk & not received £75 Amazon voucher after more than 120 day

fr8ys — Mon, 25 Nov 2024 16:24:13 GMT

Hi,

You will need to speak to the dedicated Shell Migration Team.

Try phoning 0345 172 0088 and be sure to ask for the Team, who can advise you.

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Re: Joined Shell and moved to TalkTalk & not received £75 Amazon voucher after more than 120 days

Arne-TalkTalk — Tue, 26 Nov 2024 11:34:29 GMT

Hi @CherryPicker9999

As fr8ys mentions The shell migration team will need to check your old Shell account in order to process the claim.

Regards

Re: Joined Shell and moved to TalkTalk & not received £75 Amazon voucher after more than 120 day

CherryPicker9999 — Tue, 26 Nov 2024 11:40:55 GMT

Is this something I need to do or Broadband Choices?

Re: Joined Shell and moved to TalkTalk & not received £75 Amazon voucher after more than 120 day

fr8ys — Tue, 26 Nov 2024 11:48:05 GMT

It's best if you do.

Re: Joined Shell and moved to TalkTalk & not received £75 Amazon voucher after more than 120 day

Arne-TalkTalk — Tue, 26 Nov 2024 12:32:52 GMT

You will need to do it.