topic Re: Giftcloud Voucher still not received after 5 months in Billing

Giftcloud Voucher still not received after 5 months

clivep — Wed, 27 Nov 2024 17:19:16 GMT

I joined Shell in June with the promise of a £120 voucher which has not been received. I can track the progress and it's still showing as pending.

I've tried chasing it up with broadbandchoices and they replied with "We are waiting for Shell to release the funds to us to that we can release the gift cards provided by gift cloud.".

Please advise.

Re: Giftcloud Voucher still not received after 5 months

ferguson — Wed, 27 Nov 2024 17:30:12 GMT

You will need to contact customer services directly and ask for the Shell Migration team, the support team here cannot help at present I'm afraid.

Re: Giftcloud Voucher still not received after 5 months

Arne-TalkTalk — Thu, 28 Nov 2024 11:23:25 GMT

Hi clivep

The shell migration team will need to look at you old Shell account.

Sorry.

Re: Giftcloud Voucher still not received after 5 months

clivep — Thu, 05 Dec 2024 14:28:13 GMT

Coincidence?

I did not contact the shell migration team but had an email from broadbandchoices a few hours after the support team message on here. Their email told me that Shell had confirmed that I am eligible for the voucher and would get it within 10 working days. The voucher arrived yesterday (4th December).

Re: Giftcloud Voucher still not received after 5 months

ferguson — Thu, 05 Dec 2024 14:41:15 GMT

Yes! Although clearly a happy one. 🙂

Re: Giftcloud Voucher still not received after 5 months

Arne-TalkTalk — Fri, 06 Dec 2024 10:52:17 GMT

Thanks for the update.