topic Re: Gift Card missing in Billing

Gift Card missing

Paulier — Mon, 18 Nov 2024 08:18:39 GMT

I am writing to express my disappointment regarding a promised gift card that I have yet to receive. From TalkTalk When I was considering leaving, I was offered this incentive to remain with their services. However, despite fulfilling all necessary conditions, the gift card has not arrived.

It appears this issue is not uncommon, as I have seen similar complaints from other customers. This is deeply concerning and reflects poorly on TalkTalk’s commitment to its customers.

I hoped for a swift resolution to this issue but after several emails I have never even had a response. It seems like a con. So TalkTalk please contact me

Re: Gift Card missing

Gliwmaeden2 — Mon, 18 Nov 2024 09:32:16 GMT

I'll move this to the billing section for you, @Paulier.

Gift cards take 42 - 90 days to come through, depending on the deal, so can't be chased up until that waiting period has happened.

If cookie traces have been cleared, it takes longer to find, but staff do keep following up for customers on here.

Any notification emails are from a No Reply address, so be sure to follow up in this thread.

Your post is in the queue for attention.

Re: Gift Card missing

Arne-TalkTalk — Thu, 28 Nov 2024 11:35:33 GMT

Hi Paulier

Your voucher was sent and redeemed on the 27th Nov

Can you confirm?