topic Re: This is the only way to speak to TalkTalk in Billing

This is the only way to speak to TalkTalk

Teaspoon87 — Thu, 28 Nov 2024 22:40:23 GMT

Quite aside from the fact that this is the most absurd way to conduct customer service, as it is the only way to actually ask a question, can you answer why am I getting emails saying 'welcome to TalkTalk TV' when I didn't order that service?

Re: This is the only way to speak to TalkTalk

Gliwmaeden2 — Thu, 28 Nov 2024 22:53:58 GMT

It may have been automatically included when you joined. It usually is, @Teaspoon87, unless customers specifically ask not to have it.

Check your contract details.

There may be a charge for it included in your bill.

You can ask to get this removed, if that's the case.

Moving this to the billing section for you.

Re: This is the only way to speak to TalkTalk

Karl-TalkTalk — Fri, 29 Nov 2024 08:31:06 GMT

have you an older TV Box (youview) that you have connected ?

Thanks

Karl.

Re: This is the only way to speak to TalkTalk

Teaspoon87 — Fri, 29 Nov 2024 08:42:38 GMT

Nope. First time switcher (it's been SO bad) Never had a box, never asked for TV, don't want it, kind of annoyed you've automatically added it. Please remove immediately and refund any associated payments. As this is the only way to speak to customer service (see title of post) this will be my only confirmation that this has taken place. Please also send me an email to confirm the TV package has been removed. Please, please don't respond to this with any other questions or queries about new packages, special offers, once-in-a-lifetime deals - just disconnect and remove.

Re: This is the only way to speak to TalkTalk

Teaspoon87 — Fri, 29 Nov 2024 08:43:54 GMT

I also checked my contract and there is nothing in there about TV, so I'd be interested (require) an explanation.

Re: This is the only way to speak to TalkTalk

Teaspoon87 — Fri, 29 Nov 2024 08:49:57 GMT

Also, how responsible is it, in a cost of living crisis, to have a business model that automatically includes additional expenses without the customer's say-so?

Re: This is the only way to speak to TalkTalk

Karl-TalkTalk — Fri, 29 Nov 2024 08:50:26 GMT

The package you are on, like most packages includes TV in the name. This allows you the option in the future of adding any TV options that are available in My Account online or taking the TV Hub in the future should you so wish.

I've checked and there are currently no TV options added to your account, you are also not paying for any TV options etc.

Thanks

Karl.

Re: This is the only way to speak to TalkTalk

Teaspoon87 — Fri, 29 Nov 2024 08:55:01 GMT

Hey, thanks Karl. Slightly salty use of 'like all packages', but this is UK customer service, so you have expect some sass/disdain. I will continue to monitor the situation as, let's face it, you're useless and I can't rely on anything you say.