topic Re: Engineer charge in Billing

Engineer charge

werepuppy — Fri, 29 Nov 2024 16:28:05 GMT

I've been charged £75 for an engineer visit when the engineer stated the fault was with the router and then the wiring outside the property. According to the terms customers should not be charged.

please could this be looked into? I will also phone as I would like this resolved prior to the billing.

i did post a previous concern but didn’t reply as I’m finding it difficult to navigate the forum and have cancelled with talk talk.

Re: Engineer charge

ferguson — Fri, 29 Nov 2024 17:18:07 GMT

If you have now cancelled I am not sure where this leaves you going forward. Bear in mind that the support team won't be back online until Monday.

Re: Engineer charge

werepuppy — Sun, 01 Dec 2024 09:30:07 GMT

Thanks Ferguson i will chase this Monday.

Re: Engineer charge

werepuppy — Mon, 02 Dec 2024 17:43:02 GMT

is anyone from talk talk looking into this please? I have been wrongly charged

Re: Engineer charge

ferguson — Mon, 02 Dec 2024 17:49:40 GMT

It has been flagged up to the support team, I have given them a reminder.

Re: Engineer charge

werepuppy — Tue, 03 Dec 2024 14:51:26 GMT

This has now been resolved via live chat who will be refunding the charge

Re: Engineer charge

ferguson — Tue, 03 Dec 2024 14:52:58 GMT

That's great, thanks for letting us know.

Re: Engineer charge

Arne-TalkTalk — Fri, 06 Dec 2024 12:18:12 GMT

Thanks for the update