topic Re: Overcharged in Billing

Overcharged

toyholden — Sat, 30 Nov 2024 20:48:02 GMT

I have been overcharged by almost £100! Does anyone have any advice please, I cant even find an explanation when I downloaded by bill

Re: Overcharged

fr8ys — Sat, 30 Nov 2024 20:58:51 GMT

It's probably due to your contract period and promotional period expiring.

You can check this in My Account and if so, I'd suggest you phone the Loyalty Team to discuss as they hold the best deals and you can tailor your requirements with them.

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Re: Overcharged

toyholden — Sat, 30 Nov 2024 21:41:16 GMT

I have just looked at my bill in more detail and I have been charged for an engineer visit, which I had last month. But the engineer informed me that the problem was outside my property which was beyond my control so Im not sure why I was charged?

Re: Overcharged

ferguson — Sat, 30 Nov 2024 21:51:15 GMT

OK, wait for the support team to pick this up when they are back online from Monday and they can look into this for you.

Re: Overcharged

Arne-TalkTalk — Mon, 09 Dec 2024 10:28:14 GMT

Hi @toyholden

A credit has been raised on your account, you can request a refund via My Account.

Regards