topic Bill in Billing

Bill

Adder01 — Mon, 02 Dec 2024 14:28:11 GMT

Why am I being charged the full amount for my broadband when it took over a week to eventually get it set up.that means your charging me for a week i couldn't use it.

Re: Bill

Gliwmaeden2 — Mon, 02 Dec 2024 16:39:28 GMT

It tends to be dealt with by applying automatic compensation, @Adder01, rather than adjusting the bill.

See details here:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Moving this to the billing section for you.

Re: Bill

Arne-TalkTalk — Wed, 04 Dec 2024 13:26:38 GMT

Hi Adder01

If you haven't had any communication by the 27th Dec we can chase this up.

Regards