topic Re: talktalk asking for equipment back i already returned in Billing

talktalk asking for equipment back i already returned

paulcroft77 — Wed, 04 Dec 2024 14:38:19 GMT

i upgraded to Full fibre at the start of november and as reqested returned my old router in the bag supplied via a post office parcel box, now weeks later they send me another bag asking the return of the old equipment and a possible £50 fine if i do now????? ive already sent it weeks ago using there own bag and postage label This is REALLY not good

Re: talktalk asking for equipment back i already returned

andrewJ — Wed, 04 Dec 2024 22:49:02 GMT

Hi did you not get prof of postage?

Re: talktalk asking for equipment back i already returned

paulcroft77 — Wed, 04 Dec 2024 22:51:28 GMT

yes but this was weeks ago when i posted this and the receipt is long gone

Re: talktalk asking for equipment back i already returned

ferguson — Wed, 04 Dec 2024 23:05:30 GMT

@paulcroft77

I have moved this to the Billing section for you where it can be more appropriately handled. Wait for a member of the support team to respond.

Re: talktalk asking for equipment back i already returned

Arne-TalkTalk — Thu, 05 Dec 2024 12:16:28 GMT

Hi Paul Croft

I will ensure that you do not get charged.

Regards

Re: talktalk asking for equipment back i already returned

paulcroft77 — Thu, 05 Dec 2024 12:35:23 GMT

Thank you arne im not sure whats happened to the parcel i sent the router back around 10th november at a post office drop box, its royal mail tho wouldnt suprise me at all its got lost really

Re: talktalk asking for equipment back i already returned

Arne-TalkTalk — Fri, 06 Dec 2024 12:07:23 GMT

No problem, Im sure it will turn up at the warehouse.