topic Re: Talktalk account not cancelled 6 months later! in Billing

Talktalk account not cancelled 6 months later!

Traveller3 — Tue, 03 Dec 2024 08:03:58 GMT

I sold flat 24th May 2024.

Was mix up. Landline and broadband services were disconnected as switching provider and keeping landline. Instead of full disconnection. 6 months later I still have talktalk account. I can't get provider to take over disconnected line in property i no longer own. Talktalk say they can't shut disconnected line and can't stop billing me for it forever!

Re: Talktalk account not cancelled 6 months later!

Arne-TalkTalk — Wed, 04 Dec 2024 10:46:26 GMT

Hi Traveller3

The account has been disconnected since 03/06/2024

Regards

Re: Talktalk account not cancelled 6 months later!

Traveller3 — Wed, 04 Dec 2024 11:09:52 GMT

I know it was disconnected but no broadband provider took over and wasn't fully disconnected either. I need TalkTalk to SHUT down this disconnected line. My talktalk account is still active, i am still and no broadband provider to take over line!

Re: Talktalk account not cancelled 6 months later!

Arne-TalkTalk — Wed, 04 Dec 2024 13:28:39 GMT

Why do you think the account is still active ?

Re: Talktalk account not cancelled 6 months later!

Traveller3 — Wed, 04 Dec 2024 22:30:50 GMT

Landline and broadband services disconnected 3rd june but no provider took over and not full cancellation. Was mistake. Myaccount is not closed, line rental charged each month. I can't get provider to take line no longer own flat. Talktalk not stopping disconnected line, charging me forever. No provider can take over.

Re: Talktalk account not cancelled 6 months later!

Gliwmaeden2 — Wed, 04 Dec 2024 23:40:33 GMT

@Traveller3, My Account doesn't get closed because you may want to check back through old bills for a year after you leave.

If you are being charged line rental alone, you must have been on a very old, rather expensive legacy package?

What was it called?

Talktalk hasn't charged line rental separately from the broadband service since 2016:

https://www.talktalkgroup.com/newsroom//TalkTalk-Group--moved-articles--2016-TalkTalk-to-scrap-separate-line-rental-charge