Billed for Engineer, Fault was static on the line

F74E41 — Thu, 05 Dec 2024 17:00:08 GMT

Engineer booked on 21st Oct, and visited on 28th Oct. I am billed for £75.

The fault was static on the line. Static was cleared and we were moved onto another line.

There was no fault with the socket or inside the property.

We have tried twice to ring to enquire about this, both times we were told that there was an outage, please try another time. We were told by TalkTalk if the fault was outside the home, we wouldn't be charged.

I cannot see anything on the account that enables me to apply for a refund.

Can TalkTalk staff comment on this? And let me know when we can see an option on the account for refund.

Many thanks.

Re: Billed for Engineer, Fault was static on the line

Arne-TalkTalk — Wed, 11 Dec 2024 10:57:28 GMT

Hi F74E41

There is a credit showing on your account, If you log into My Account you can request a refund.

Regards

topic Billed for Engineer, Fault was static on the line in Billing

Billed for Engineer, Fault was static on the line

Re: Billed for Engineer, Fault was static on the line