topic Re: Why can't I pay from abroad? in Billing

Why can't I pay from abroad?

Ihatetalktalksomuch1 — Thu, 05 Dec 2024 13:13:04 GMT

This is so stupid. Please make the payment site available from abroad. Or just figure out how to send me a payment link by email like a normal modern company. I've managed to get around the geo restriction once, so it does not even work, but I don't remember how and can't be bothered again, or to use VPN. It's such a stupid thing to do to your longtime clients. Please fix.

Re: Why can't I pay from abroad?

Ihatetalktalksomuch1 — Thu, 05 Dec 2024 13:14:18 GMT

Also, I don't think this public way is the best way to handle customer complaints. Just employ a customer service AI agent and send out bills from that, not from a stupid no-reply address, and have the bot deal with the responses privately.

Re: Why can't I pay from abroad?

ferguson — Thu, 05 Dec 2024 13:26:37 GMT

This is a security measure. If you want to raise a complaint there is a link at the bottom of the page. There are other ways to pay:

https://community.talktalk.co.uk/t5/Articles/Payment-methods-and-paying-your-bill/ta-p/2204899

Re: Why can't I pay from abroad?

Gliwmaeden2 — Thu, 05 Dec 2024 13:27:46 GMT

It would be simpler to just set up a Direct Debit, @Ihatetalktalksomuch1.

https://community.talktalk.co.uk/waystopay

Talktalk can be reached normally on 03451 720088 but will obviously be expensive from abroad.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529