topic Re: Contract Renewal in Billing

Contract Renewal

Churchy — Wed, 04 Dec 2024 18:47:02 GMT

My contract is due to expire early Jan 2025. I have tried "Chat" twice and told there is a problem with my account and until it is sorted my contract cannot be accessed, all my account renewal shows is Fibre 65 with a free security camera and added security which I do not want at a price far higher than I pay now.

I called the help team to-day and again told I have an account issue and while a price for 24 month contract for Fibre 65 and Unlimited UK calls was offered at an acceptable price I was told this could not be actioned until the account is sorted and I would be sent an e-mail offer when available.

I have been a TalkTalk customer for over 25 years when it was originally Tiscali with no account issues and never had a problem at contract renewal time.

What is going on, am I being stalled for some reason. As a pensioner all I want is peace of mind that my contract will roll over at the price offered to-day.

Has the time come to switch to another provider?

Re: Contract Renewal

Gliwmaeden2 — Wed, 04 Dec 2024 19:31:21 GMT

I'll move this to the billing section, @Churchy.

They can look into what's going on with My Account and hopefully clear it up so that you can then get a deal set up.

Staff on here cannot set up the deals, so you will still need speak to the Loyalty team on 03451 720088 or Chat.

Re: Contract Renewal

Arne-TalkTalk — Thu, 05 Dec 2024 13:35:23 GMT

Hi Churchy

The problem on the account has been raised to the network team to fix. Once this is done the renewal order should progress.

Sorry for any inconvenience caused