topic Re: 2 accounts on same email address in Billing

2 accounts on same email address

Betty_186 — Wed, 04 Dec 2024 17:27:54 GMT

Migrated from Shell Energy to Talk Talk, but both mine & my sons email address is the same. I'm now unable to log into my Talk Talk account, as its bringing my sons account details and not mine.

Re: 2 accounts on same email address

Divsec — Wed, 04 Dec 2024 17:38:53 GMT

Hi @Betty_186 I didn't think this was possible but I learn something everyday! 😉 (Do you receive each others emails?)

As you cannot log into your account you could ask your son to login to his account and it should then be straightforward for him change his email address. At the moment it is not possible to create new Talktalk email addresses but a Gmail or such is accepted.

You might wish to wait till tomorrow when the excellent @Ady-TalkTalk and/or @Arne-TalkTalk will be able to confirm my advice.

Re: 2 accounts on same email address

Arne-TalkTalk — Thu, 05 Dec 2024 12:25:34 GMT

Hi Betty-186

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: 2 accounts on same email address

Betty_186 — Sat, 07 Dec 2024 12:22:06 GMT

Hi,

Updated profile details as you requested. Added phone number, etc.

Kind regards

Re: 2 accounts on same email address

Gliwmaeden2 — Sat, 07 Dec 2024 13:23:36 GMT

Staff will follow up after the weekend, @Betty_186.

Re: 2 accounts on same email address

Arne-TalkTalk — Mon, 09 Dec 2024 12:03:21 GMT

Hi Betty_186

Thank you, I have requested that the email address is removed from your account so that you can re-register your account with a different email address.

Will let you know when this is done.