topic Charged for replcement router!? in Billing

Charged for replcement router!?

MattWest — Mon, 09 Dec 2024 18:36:12 GMT

I've had a weird email saying I'm going to be charged for repacing a faulty router. This was arranged via chat where the handler assured me there would be no charges. Can someone confirm that this is an error and I won't be charged?

Re: Charged for replcement router!?

ferguson — Mon, 09 Dec 2024 18:51:36 GMT

These emails tend to be sent out automatically, if your replacement was for a faulty router and that has been returned then you shouldn't be charged. The support team here will certainly check for you.

Re: Charged for replcement router!?

MattWest — Mon, 09 Dec 2024 18:57:57 GMT

Oh. OK. I've not recieved the router yet, just the email. If you're sure I won't be charged we can leave it at that. If not, can you arrange for someone to check? Thanks!

Re: Charged for replcement router!?

ferguson — Mon, 09 Dec 2024 18:59:57 GMT

This has been flagged up to the support team for you, they will check. 🙂

Re: Charged for replcement router!?

MattWest — Mon, 09 Dec 2024 19:02:33 GMT

That's great. Thanks!

Re: Charged for replcement router!?

ferguson — Mon, 09 Dec 2024 19:04:29 GMT

No worries.

Re: Charged for replcement router!?

Debbie-TalkTalk — Tue, 10 Dec 2024 06:45:42 GMT

Hi @MattWest

I'm sorry to hear this.

There shouldn't be a charge for a replacement router if yours became faulty.

If any charge does show on your next bill then please post back here and let us know.

Thanks

Debbie