topic Re: Broadband in Billing

Broadband

homichon — Sun, 08 Dec 2024 12:26:22 GMT

I called 4times on the 4/12/24 and was disconnected twice and then when I actually got through was told that no one was available to take my call, so I asked for a call back, which I didn’t receive.

I am awaiting a decision on a billing dispute. Can you help with this matter please.

Re: Broadband

KeithFrench — Sun, 08 Dec 2024 13:19:02 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Broadband

Arne-TalkTalk — Tue, 10 Dec 2024 11:23:53 GMT

Hi homichon

Can you give me more details of this dispute, and I can look into it.

Thank you