topic Re: Itemised Billing in Billing

Itemised Billing

DorsetRover — Tue, 10 Dec 2024 18:06:44 GMT

In order to view itemised billing I have to connect to 'View My Bill'.

When I click on 'View my Bill', a small circular icon(?) goes round and round and round, never opening the required page.

I would be interested if any other T.T. customers have had the same problem and would welcome any suggestions.

Thanks!

Re: Itemised Billing

KeithFrench — Tue, 10 Dec 2024 22:04:43 GMT

This is usually due to an issue with your web browser. It can be caused by various things such as:-

Clear the cache & allow all cookies on TT sites
adblocker - do not use on TT sites
Pop ups should be allowed on all TT sites
Do not use the browsers Incognito or In Private mode on this site

Try another device.

Re: Itemised Billing

DorsetRover — Wed, 11 Dec 2024 08:35:04 GMT

Thank you for your suggestion(s), which I have put into effect, but the problem persists.

It is now the time to click on the 'Thinking of leaving?' link...

Re: Itemised Billing

KeithFrench — Wed, 11 Dec 2024 08:43:36 GMT

Have you tried it with another device though? Other people with this have been able to download their bills fine like that.

Re: Itemised Billing

KeithFrench — Wed, 11 Dec 2024 15:37:17 GMT

I went to investigate this for a friend today, and whilst none of my suggestions worked, what did work the first time & every time, was to use the cross-platform Opera browser. During the installation, I told it not to import any settings from his other browsers. It can be downloaded via:-

https://www.opera.com/?utm_campaign=%2300%20-%20WW%20-%20Search%20-%20EN%20-%20Branded&utm_content=37670026502&gad_source=1&gclid=CjwKCAiAjeW6BhBAEiwAdKltMsoHYmhLogFEF9N7POjc0XNcuIEPAwi6BO4MA9yBpVwzLv_VPXufVhoCRZ8QAvD_BwE

Re: Itemised Billing

DorsetRover — Wed, 11 Dec 2024 17:05:13 GMT

Yes thanks - unfortunately no joy.

Re: Itemised Billing

DorsetRover — Wed, 11 Dec 2024 17:13:45 GMT

Thanks for your latest suggestion and I will talk about it with a couple of friends in our local hostelry who know much more about this than I do.

Re: Itemised Billing

DorsetRover — Wed, 11 Dec 2024 17:15:35 GMT

Thankj you again Keith. I will have a chat about your latest suggestion with a couple of friends at our local hostelry.

Re: Itemised Billing

KeithFrench — Thu, 12 Dec 2024 09:02:23 GMT

I hope that you can find a suitable solution. In my friend's case, I have no idea why Opera works & Chrome, Edge orFirefox doesn't. He has an iPhone & that works OK via Safari, so it can't be totally a TT issue.

Re: Itemised Billing

DorsetRover — Thu, 12 Dec 2024 16:20:18 GMT

Just to let you know that I have just installed Opera on an older lap-top, signed on to TalkTalk, My Account, Billing, Itemisation and lo & behold - It's there.

So, a big thank you for that recommendation.

THANKS - Mike

Re: Itemised Billing

KeithFrench — Thu, 12 Dec 2024 16:22:28 GMT

Hi @DorsetRover

You are very welcome, glad it has worked for you.