topic Re: URGENT Card payment taken twice in Billing

URGENT Card payment taken twice

LouMoskimo — Fri, 13 Dec 2024 12:01:47 GMT

I can't afford to have paid twice and can't find any way of contacting you to discuss!!

fr8ys — Fri, 13 Dec 2024 12:09:57 GMT

Have you checked your bill section of My Account?

Once it's been processed there will be a button to request a refund. It takes a couple of days but you should get it back.

I doubt it can be done any quicker by TalkTalk.

If you paid by debit or credit card, you may be able to ask them to process a charge back for one of the payments

Arne-TalkTalk — Mon, 16 Dec 2024 15:08:55 GMT

Hi LouMoskimo

The account is showing as in credit and a refund can now be requested in My Account.

Regards