topic Re: Gift Vouchers not received within 90 days of order in Billing

Gift Vouchers not received within 90 days of order

aa2000 — Tue, 03 Dec 2024 09:41:19 GMT

On 19/08/2024 I ordered a new broadband package from TalkTalk. As part of the deal I was offered £100 worth of Gift Vouchers (£75 + £25) which to date I have not received. I was promised I would receive the voucher(s) within 90 days of making the order.

Please can this matter be escalated. Many thanks.

Re: Gift Vouchers not received within 90 days of order

Gliwmaeden2 — Fri, 06 Dec 2024 09:48:03 GMT

@aa2000,

I will re-escalate this thread and remove the duplicate.

I did flag up the fact that you'd not had a response and staff are working on the backlog.

Starting a new thread doesn't speed things up and can cause confusion if more than one staff member replies, so we move duplicates out of the way.

Re: Gift Vouchers not received within 90 days of order

Arne-TalkTalk — Fri, 06 Dec 2024 12:06:29 GMT

Sorry for the delay

I can see that Customer services have escalated this for you.

Re: Gift Vouchers not received within 90 days of order

aa2000 — Sat, 07 Dec 2024 07:49:38 GMT

Thanks. @Arne-TalkTalk . The Customer Services lady I spoke to on 05/12/24 did not exactly fill me with confidence and said I should look out for an email containing the voucher(s) "in the next 48 hours". I somehow feel I may be back! 🙁

Re: Gift Vouchers not received within 90 days of order

aa2000 — Sun, 08 Dec 2024 10:56:35 GMT

Hi @Arne-TalkTalk

I have not received the email promised to me by Customer Services on 05/12/24. I have checked my spam folder also.

Could I ask you please to take over my enquiry? The sales call in which the offer was made to me was made from my Mobile (number held on file by TT) to TalkTalk Customer Services on 19/08/24, the call commenced at 17:43hrs and lasted 55 minutes. The TalkTalk salesperson was a gentleman who gave his name as RAEES. The deal promised to me was the agreed monthly charge, a one-off £27 credit, plus vouchers to the value of £25 plus £75, so totalling £100. I would be grateful for this information to be passed on to the team. Many thanks.

Re: Gift Vouchers not received within 90 days of order

aa2000 — Wed, 11 Dec 2024 14:55:23 GMT

Is there any update for me please? Have the contents of my 08/11/24 post been advised to the team responsible? Thanks.

Re: Gift Vouchers not received within 90 days of order

Gliwmaeden2 — Wed, 11 Dec 2024 17:23:48 GMT

I re-escalated the thread after you posted on Friday, @aa2000.

Further posts have the effect of pushing the thread back in the queue so it's best not to follow up till staff reply.

I'll re-escalate again.

It's not a good idea to use multiple channels to follow up though, as it can either duplicate work or actually mean that each department thinks the other has taken care of it....

Re: Gift Vouchers not received within 90 days of order

Arne-TalkTalk — Mon, 16 Dec 2024 10:36:00 GMT

I have chased this up again.