topic Re: Talk talk overcharged me and changed my billing cycle in Billing

Talk talk overcharged me and changed my billing cycle

Prabhjot — Tue, 10 Dec 2024 16:13:44 GMT

My contract ends on 13th Dec, talk talk customer service have been notified a month ago that I will not continue as I was originally with shell broadband. Talk talk have changed my billing cycle on my last bill. Over charging me exrra £35 for 5 days. I will lodge a complaint for poor customer service if my bill is not adjusted before 13th Dec. Thanks

Re: Talk talk overcharged me and changed my billing cycle

fr8ys — Tue, 10 Dec 2024 16:39:57 GMT

You would be best to speak to the dedicated Shell Migration team on 03451 720088 (open 9am - 7pm), as staff here have limited or no access to the Shell systems.

When you call is answered be specific and ask for the Shell migration team.

Re: Talk talk overcharged me and changed my billing cycle

Gliwmaeden2 — Tue, 10 Dec 2024 18:01:39 GMT

They always charge the full month, in case you change your mind or whatever unexpected thing happens, @Prabhjot, so you would then get another bill, after the cease, that refunds the unused days. You then claim that back from My Account.

After that bill your final bill is for £0.00.

Keep your Direct Debit in place until then, so that you can claim back the overpayment, as you need to use the same details in My Account.

Re: Talk talk overcharged me and changed my billing cycle

Arne-TalkTalk — Mon, 16 Dec 2024 13:25:19 GMT

Hi Prabhjot

Notes on the account show that you have decided to stay with TalkTalk, have you advised the other provider?