topic Re: Renewed online too early? in Billing

Renewed online too early?

VCW1973 — Mon, 16 Dec 2024 21:57:03 GMT

My contract was about to expire but instead of doing this on the phone and "negotiating" as usual I decided to do it online instead as I was in the office. So I did this (TV now going up from £2.50 to £5.00) but when presented with a "something seems to have gone wrong" page I started a Live Chat. When the team member confirmed that the contract had gone through already and that they could not "help me" I could have kicked myself as I probably could have negotiated with them I guess. Oh well guess it's too late now 🙄

Re: Renewed online too early?

Gliwmaeden2 — Tue, 17 Dec 2024 00:40:29 GMT

Try again, @VCW1973, because I think the 14 day cooling off period still applies.

I'll move this to the billing section.

Staff will be able to clarify the situation, but there's usually a queue for attention.

You could try Chat or phoning again just to see [03451 720088, 9am - 7pm] and post back on here to let us know how you get on.

Re: Renewed online too early?

Arne-TalkTalk — Tue, 17 Dec 2024 10:19:36 GMT

Hi VCW1973

Call and ask to speak to the loyalty team on 03451720088 you should be able to re-negotiate.

Regards