topic Contract Renewal - Why are you sending me another EERO? in Billing

Contract Renewal - Why are you sending me another EERO?

Blue-Flame — Fri, 20 Dec 2024 07:55:14 GMT

Hi Lads and Lassies,

Two days ago I received an email from you lovely chaps offering me a pretty good deal to renew my contract for another 24 months. My contract was due to expire in January

I phoned the number on the email and the lovely lady on the phone spent about twenty minutes sorting out this renewal. This took about twenty minutes as she said she was having difficulties with the system however all was sorted and I received a couple of emails confirming the new contract.

One of the emails did concern me slightly as I noticed there would be a £9.95 charge for equipment delivery but I put that down to it just being a standard email template type thing. It would appear that my assumption is wrong however as this morning I have received an email from Royal Mail saying that they have a parcel from Talk Talk which they will deliver tomorrow. I also have a further email from you chaps with instructions on how to set the EERO up.

Can I ask what's going on here? I already have two EERO's and I obviously don't need another. I also fear that you are indeed going to charge me a further £9.95 for this.

Re: Contract Renewal - Why are you sending me another EERO?

Divsec — Fri, 20 Dec 2024 12:58:25 GMT

Hi @Blue-Flame my first instinct would be to refuse delivery and have it returned to TT, but I suggest you give @Arne-TalkTalk a chance to confirm this line of action.

Re: Contract Renewal - Why are you sending me another EERO?

Blue-Flame — Mon, 23 Dec 2024 10:37:21 GMT

Hi,

A further update. An EERO was indeed delivered by Royal Mail on Saturday and I have had a 'your full fibre is live' email now so it is like the process is treating me as a new customer. In addition to all this the billing in the my account section is not reflecting what was agreed and confirmed by email. Any chance I can have a support team member look at this please?

Many Thanks

Re: Contract Renewal - Why are you sending me another EERO?

Arne-TalkTalk — Mon, 30 Dec 2024 13:41:40 GMT

Hi Blue-Flame

Wait for your January bill to be produced and if its showing I can remove it.

My Account will update shortly.

Regards