topic Re: Cancel full fibre upgrade appointment in Billing

Cancel full fibre upgrade appointment

Rubixcubix — Wed, 18 Dec 2024 10:50:23 GMT

Hey there,

Over the last few weeks I’ve received repeated emails and texts around upgrading to full fibre. I live in a leasehold flat in a block of 39, and when I reached out to the management company to ask about getting permission to upgrade, I was told that they are already in talks with city fibre to upgrade the building, that this is in progress, and that I do not have permission to arrange this separately.

I called up to cancel the upgrade as a result, and was told it was done. However I’ve still been receiving messages and texts around an appointment on 27th. I also received a message this morning that I’m receiving a parcel from Talktalk, presumably equipment for the upgrade I cannot grant permission for.

Please can someone help me cancel this upgrade so that I can stay on my existing package? Without freeholder permission, I legally cannot grant access for the work to go ahead.

Re: Cancel full fibre upgrade appointment

Gliwmaeden2 — Wed, 18 Dec 2024 10:24:07 GMT

Moving this to the billing section for you as it's to do with contracts etc, @Rubixcubix.

Re: Cancel full fibre upgrade appointment

Rubixcubix — Wed, 18 Dec 2024 10:51:07 GMT

Thank you, To be clear, I don’t want to cancel my contract. Just the upgrade to full fibre as I can’t grant permission to do this.

Re: Cancel full fibre upgrade appointment

Arne-TalkTalk — Wed, 18 Dec 2024 14:53:11 GMT

Hi Rubixcubix

Apologies , I can see the order is cancelled today (18th).

Regards

Re: Cancel full fibre upgrade appointment

Rubixcubix — Wed, 18 Dec 2024 22:29:54 GMT

@Arne-TalkTalkThank you for confirming that the upgrade to full fibre is now cancelled. I received a new router in the post today, which I believe was related to that upgrade. Is there a way for me to send that back for now?

Re: Cancel full fibre upgrade appointment

Arne-TalkTalk — Thu, 19 Dec 2024 15:44:17 GMT

There should be an returns bag in the package.

Re: Cancel full fibre upgrade appointment

Rubixcubix — Thu, 19 Dec 2024 20:11:57 GMT

@Arne-TalkTalk I have checked the box and there isn't a return bag

Re: Cancel full fibre upgrade appointment

Arne-TalkTalk — Tue, 24 Dec 2024 08:57:59 GMT

I will request one for you