topic Re: Yet another ADMIN FEE post. Please help. Vulnerable person. in Billing

Yet another ADMIN FEE post. Please help. Vulnerable person.

Emmmereff — Tue, 17 Dec 2024 22:29:53 GMT

Hello, I am posting this thread in hope a member of staff will see it and help me.

I had a direct debit bounce on this account on last months bill. I paid it instantly as soon as notified via a different bank account before the direct debit was tried again by Talk Talk. I thought that was fine as I was paid up. I got an email saying that I will be billed an admin fee on top of this months bill (which is my last bill as I have cancelled). The same will be on my final bill as I cannot pay out of the orignial bank account anymore, but still pay as soon as I am notified via my other account so nobody is paying late or missing a payment.

I am missing the initial direct debit because I am suffering from a back injury which has rendered me unable to work and I have to use a different account to manage money. I live on roughly £120 a month Universal Credit after my rent is taken out and the fact I have paid my bill and getting admin fees on top is horrendous. I had to sell my mobile phone so am unable to call the team and am using a laptop to send this message.

Please can a member of staff stop the admin fees. December the 30th is my last bill.

Thank you, Emma.

Re: Yet another ADMIN FEE post. Please help. Vulnerable person.

ferguson — Tue, 17 Dec 2024 22:46:24 GMT

Sorry to see this, the support team here will pick this up when they are back online from tomorrow.

Re: Yet another ADMIN FEE post. Please help. Vulnerable person.

Arne-TalkTalk — Thu, 19 Dec 2024 15:05:50 GMT

Hi Emmmereff

Sorry for the problems.

Call us and ask to speak to the payment support team.

They can help.

Re: Yet another ADMIN FEE post. Please help. Vulnerable person.

Emmmereff — Sun, 22 Dec 2024 00:59:56 GMT

Hi, I dont have a telephone to do that and I live alone

Re: Yet another ADMIN FEE post. Please help. Vulnerable person.

Gliwmaeden2 — Sun, 22 Dec 2024 08:48:47 GMT

There are guidelines here for getting through difficult situations like this, @Emmmereff:

https://community.talktalk.co.uk/t5/Articles/Struggling-to-pay/ta-p/2608934

You will need to catch this as soon as possible, so use your local Citizens Advice or similar, for help making phone calls, or ask friends or a neighbour?

This sort of thing cannot be resolved through the forum.

Re: Yet another ADMIN FEE post. Please help. Vulnerable person.

Arne-TalkTalk — Tue, 24 Dec 2024 09:42:37 GMT

There is an active landline, if you can get hold of a handset to plug in you can call us for free.