topic Re: How to cancel a phone add on in Billing

How to cancel a phone add on

Bemapet — Thu, 26 Dec 2024 17:20:57 GMT

I would like to cancel my phone add on with immediate effect. The web page says an add on can be cancelled at any time. How does one do this?

Re: How to cancel a phone add on

Gliwmaeden2 — Thu, 26 Dec 2024 18:50:40 GMT

It should be possible to do this yourself in My Account, @Bemapet, but if it doesn't seem to be working correctly, just contact Talktalk directly during the day on 03451 720088:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Staff on here can also do that for you, but they are not on here so much over the festive period.

Presuming that you are referring to a calls boost?

I'll move this to the billing section, as it's not a fault with your phone line.

Re: How to cancel a phone add on

Chris-TalkTalk — Fri, 27 Dec 2024 10:28:02 GMT

Hi Bemapet,

As Gliwmaeden2 has said, this should be possible in My Account but if you still need assistance please let us know

Chris