topic Re: Broadband contract renewal not showing on My Account in Billing

Broadband contract renewal not showing on My Account

LaurenceD — Fri, 27 Dec 2024 13:45:04 GMT

Hello,

I renewed my broadband contract with TalkTalk ( additional 18 months to June 2026) some 2 weeks ago and logged into My Account today to check that all was in order but I am getting an hourly glass where my package details should show and weird billing pop ups (N.B. to confirm that I am a DD customer and all my billing is up to date, last invoice and payment was on December 6th) so concerned that my account was messed up when they set-up the renewal. I only subscribe to broadband 65 services and have no paid Add-ons.

Would you please be so kind to check that the renewal was set up correctly and My Account is in order.

Many Thanks

Re: Broadband contract renewal not showing on My Account

LaurenceD — Fri, 27 Dec 2024 13:53:49 GMT

Please do ignore my post! My account has now updated itself, I likely logged in at the same time it was being updated and this caused issues. All is fine now.

Happy New Year!

Re: Broadband contract renewal not showing on My Account

Arne-TalkTalk — Tue, 31 Dec 2024 08:53:55 GMT

Thanks for the update.