topic Re: Removing boosts in Billing

Removing boosts

aileendar — Sun, 29 Dec 2024 12:23:54 GMT

Hi, I removed unlimited UK calls and international call boosts some time ago yet I'm still being charged for them, have checked the set up and they are not selected, but my dashboard says I have 4 not 2 boosts active, I have caller display and anonymous caller shown as active which I want to retain.

Any advice welcome.

Re: Removing boosts

ferguson — Sun, 29 Dec 2024 12:53:55 GMT

If you are unable to do this via My Account then customer services can do it for you, they are available until 7:00pm today via Live chat:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Removing boosts

Gliwmaeden2 — Sun, 29 Dec 2024 17:00:18 GMT

@aileendar, I'll move this to the billing section for you.

If My Account wasn't displaying the correct information you need to investigate whether you can get a refund.

Can you remember exactly when you removed the boosts?

Re: Removing boosts

aileendar — Sun, 29 Dec 2024 18:17:20 GMT

All I know is it was several months ago.

Re: Removing boosts

ferguson — Sun, 29 Dec 2024 19:02:55 GMT

Did you get in touch with customer services?

Re: Removing boosts

aileendar — Thu, 02 Jan 2025 12:29:06 GMT

According to the agent the boost was still live, according to my account it isn't we went round and round in circles.

Re: Removing boosts

ferguson — Thu, 02 Jan 2025 13:08:42 GMT

Sorry, I'm a wee bit confused now: did you not ask the agent for those you don't want to be removed?