topic Renewal Voucher - No details in Billing

Renewal Voucher - No details

JGolby — Mon, 30 Dec 2024 16:29:56 GMT

After starting the process of moving to another provider I agreed to stay with TT. Speaking to an agent on the phone, part of the offer I accepted was a £80 voucher.

Contract emails came through but nothing regarding the voucher.

I understand there is usually a waiting period and it will come via third party (eg: 70 days, giftcloud)

Did anyone else receive any communications or should I just wait until the Feb before chasing? I don't like not having anything to confirm the agreement.

Re: Renewal Voucher - No details

Gliwmaeden2 — Mon, 30 Dec 2024 18:07:47 GMT

It can't be chased up till the waiting period expires and doesn't show up in contract information.

Re: Renewal Voucher - No details

Arne-TalkTalk — Tue, 31 Dec 2024 12:05:59 GMT

Hi JGolby

It can be minimum of 30 days after renewal which was the 18th Dec, there are notes on the account to show the voucher offer , so we can chase it up after that.

Regards