topic Not received gift voucher for renewal in Billing

Not received gift voucher for renewal

Kim10 — Wed, 01 Jan 2025 12:49:30 GMT

I was contacted on 21/11/2024 about my renewal as I was looking to move elsewhere for a better offer. I decided to stay with talk talk when I was offered a cheaper deal and an £80 gift voucher. Iwas told I should receive this within 40 days but I have yet to receive it.

Can you provide me with an update to this.

Re: Not received gift voucher for renewal

Divsec — Wed, 01 Jan 2025 12:29:19 GMT

Hi @Kim10 I think you will find the holidays have rather stretched that promise of 40 days into working days. I'd be getting worried by mid January.

Re: Not received gift voucher for renewal

Gliwmaeden2 — Wed, 01 Jan 2025 17:25:39 GMT

I'll move this to the billing section for you, @Kim10, in case you need to follow up later in the month.

It's not something connected with the fibre service itself.

Re: Not received gift voucher for renewal

Arne-TalkTalk — Thu, 02 Jan 2025 15:42:07 GMT

I will chase this up for you