topic Re: I have never applied to cancel my subscription in Billing

I have never applied to cancel my subscription

Theindexprofessor — Sat, 28 Dec 2024 12:44:21 GMT

Hello, I have never wanted to cancel my subscription, all of a sudden you are sending me an email that I have to pay an amount because I cancelled my subscription. I previous also sent an email, that I am not canceling my subscription.

Re: I have never applied to cancel my subscription

Divsec — Sat, 28 Dec 2024 12:53:34 GMT

Hi @Theindexprofessor I would call this number 03451720088 and see if they can help.

It's weekend so the earliest "official" reply here will be Monday.

Re: I have never applied to cancel my subscription

Arne-TalkTalk — Mon, 30 Dec 2024 14:48:32 GMT

Hi Theindexprofessor

We received a transfer order from Vodafone, that has completed

You may need to speak to them.

Re: I have never applied to cancel my subscription

bagman — Thu, 02 Jan 2025 15:30:05 GMT

I had the same; I managed to stop the first disconnection but the second time I wasn't quick enough. I never asked for disconnection. Foolishly I didn't cancel my standing order so they took £240 from my account for early termination. Now I can't find a way to get my money back. Fuming!