topic Re: They disconnected me and then charged me for terminating in Billing

They disconnected me and then charged me for terminating

bagman — Wed, 11 Dec 2024 22:05:13 GMT

Talktalk disconnected me and then took payment from my account for early termination of contract!

This was actually the second time they disconnected me; they said they were told to because I had gone to another supplier but I hadn't. I managed to get them to reconnect me the first time, then they did it again.

Now they've taken £212 from my bank account because they say I terminated the contract early, but I didn't! They just disconnected me!

How can I get my money back?

Re: They disconnected me and then charged me for terminating

ferguson — Wed, 11 Dec 2024 22:13:53 GMT

This has been flagged up to the support team for you, I have moved your topic to the Billing section.

Re: They disconnected me and then charged me for terminating

Arne-TalkTalk — Mon, 23 Dec 2024 13:10:20 GMT

Hi bagman

There is an open complaint, so the complaints team will be in touch.

Regards

Re: They disconnected me and then charged me for terminating

bagman — Thu, 02 Jan 2025 15:34:19 GMT

I've heard nothing from the complaints team. I guess they're really busy, being talktalk and all. How do I escalate this? How do I even contact them? How do I even find my complaint?

Re: They disconnected me and then charged me for terminating

bagman — Thu, 02 Jan 2025 15:35:18 GMT

Nothing from the support team. How do I progress this?

Re: They disconnected me and then charged me for terminating

ferguson — Thu, 02 Jan 2025 15:59:18 GMT

The support team here can't get involved directly now that you have a formal complaint open, but they should be able to check on what's going on. I have re-escalated this for you.