topic Re: returning router in Billing

returning router

chiller1 — Sat, 28 Dec 2024 16:30:30 GMT

hi i recently went full fibre i told them i didn't require a new router as the 1 i had was capable of running fibre 150 but was told i needed a new one for which i would be charged £9.95 postage so i said ok

new router arrived turned out to be eero 6 which is no use to me as my pc is wired as is my cctv system (eero has NO ports) so i have returned the eero so if you could please refund me the postage i would be obliged

thanks

Re: returning router

Arne-TalkTalk — Mon, 30 Dec 2024 13:02:28 GMT

Hi chiller1

Can you add your account number to your profile, I cant find the account with the current details.

Thank you

Re: returning router

chiller1 — Mon, 30 Dec 2024 13:57:24 GMT

hi Arne done

Re: returning router

Arne-TalkTalk — Mon, 30 Dec 2024 14:23:03 GMT

Thank you , ill sort this out.

Re: returning router

chiller1 — Thu, 02 Jan 2025 17:15:34 GMT

hi Arne any update

Re: returning router

Arne-TalkTalk — Fri, 03 Jan 2025 10:42:01 GMT

The charge has been removed

Re: returning router

chiller1 — Sat, 04 Jan 2025 16:52:39 GMT

thanks Arne