topic Re: Ending Landline & keeping broadband in Billing

Ending Landline & keeping broadband

DaveSch — Sun, 05 Jan 2025 09:38:48 GMT

I have been told my landline will go up by £12 a month from February, so I want to cancel that and keep my broadband. I tried ringing TalkTalk, no luck, I tried the BOT and got transferred to an agent. Even worse. I was advised to contact the 'cancellation team', only I can't find any contact information for them. Any ideas?

Re: Ending Landline & keeping broadband

Gliwmaeden2 — Sun, 05 Jan 2025 10:05:33 GMT

Your landline is NOT charged separately, @DaveSch, and, unless you have Full Fibre, you can't have a data only service on traditional ADSL or FTTC lines.

You possibly mean that the boost is going up, if you had that previously at a very good discount?

If it's just the boost, it can be removed by forum staff or over the phone (both available from Monday morning) or using Chat.

But calls you actually make are charged at 24p per minute.....

If your contract is associated with the migration from Shell, which applied some calls packages differently, you will need to contact Talktalk directly by phone / Chat and ask to speak to the Shell Migration team.

If you start trying to cancel your landline, you are going to find yourself without broadband at all.

Upgrading to Full Fibre data only might be an option if you don't want to use the phone at all. But you'll only be saving on the cost of calls made / calls boost, not on the core package.

Check opening hours & the link to Chat here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Another thing to check is whether your minimum term contract expires in February. The extra £12.00 could indicate the end of the discounted price: if it applies to the core contract too, you need to speak to the Loyalty team to set up a new contract for your whole package at a discounted price.

So speak to then about renewal options and check every detail of the package at the time.

The number to call is always 03451 720088 (not open for this on Sundays).

Re: Ending Landline & keeping broadband

DaveSch — Sun, 05 Jan 2025 10:12:52 GMT

Thankyou for that. I have Fibre 150 data only, plus a UK calls boost package, but from February they will charge me £12 a month to keep my landline, so it is just that that I want to cancel. I have full fibre coming into the house for my broadband, and a separate line coming in for the phone, which is, I am told, a copper line, and it is this they want to charge me for.

Thanks again.

Re: Ending Landline & keeping broadband

Gliwmaeden2 — Sun, 05 Jan 2025 10:59:04 GMT

Right, that's a bit clearer now, @DaveSch.

You have copper "leave behind" which was a sort of interim measure when they were first rolling out full fibre in some areas.

I think there's a bit of down time and possibly recontracting when this change happens, for removing the landline part (& no further need for the boost) but I think the best thing is for me to move this to the billing section, where the intricacies of the contract can be looked into.

This should get a response from forum staff during the week.

Re: Ending Landline & keeping broadband

Arne-TalkTalk — Mon, 06 Jan 2025 14:55:22 GMT

Hi @DaveSch

I have checked your usage and you do make calls on the landline so removing the calls boost may cost you more in the long run.

Do you still want to remvoe it?