topic Re: Extended bill been took early in Billing

Extended bill been took early

Emmam27 — Mon, 06 Jan 2025 09:41:18 GMT

I changed my bill date to the 18th jan, have had confirmation, but its been took today and left me in an unpaid overdraft

Re: Extended bill been took early

Gliwmaeden2 — Mon, 06 Jan 2025 10:08:56 GMT

@Emmam27, when did you make the changes?

If your current bill was already in the process of being made up, so around 4 days before you normally receive it, it couldn't be applied to the current billing cycle in time.

Re: Extended bill been took early

Arne-TalkTalk — Mon, 06 Jan 2025 13:08:12 GMT

Hi Emmam27

It was changed on the day the direct debit was claimed, direct debits are requested a minimum of 3 days before they are claimed , so the bill date change wont take effect till next month.

Sorry that wasnt explained.