topic Being billed after leaving…….again! in Billing

Being billed after leaving…….again!

Purange — Mon, 06 Jan 2025 14:50:09 GMT

I’ve just been billed for my old email, this is after going through all this last year . Which after a lot of frustration (AI help bots) I managed to find a phone number and speak to a helpful person and close my email account. Or so I thought.
I read in your T&Cs that if I don’t pay there will be a fee added and then service will be withdrawn, is this the only way to leave?

yours fed up

Neil c

Re: Being billed after leaving…….again!

Gliwmaeden2 — Mon, 06 Jan 2025 16:02:51 GMT

Moving this to the billing section, @Purange.

Re: Being billed after leaving…….again!

Arne-TalkTalk — Thu, 09 Jan 2025 09:41:02 GMT

Hi @Purange

The account is cancelled, The charge has been removed.

Apologies for any confusion