topic Incorrect Bill in Billing

Incorrect Bill

Hethtee — Tue, 07 Jan 2025 18:31:01 GMT

How do I get to message TalkTalk regarding my final bill. I have been charged up to 14 Jan 2025 when I switched to another supplier on 26 Dec 2024. I gave plenty of notice and would like an explanation and a refund.

Re: Incorrect Bill

Gliwmaeden2 — Tue, 07 Jan 2025 18:53:19 GMT

Talktalk charges the full month ahead in case you change your mind, @Hethtee.

They don't know the exact date of the switch till it has actually happened. Unused days are refunded in a subsequent bill.

You then claim back the refund from My Account using the same direct debit details as for normal billing, so don't remove these yet.

I'll move this to the billing section for further clarification from staff.

Re: Incorrect Bill

Arne-TalkTalk — Wed, 08 Jan 2025 12:05:18 GMT

You will get a refund on the next bill for the period after you have left us.