topic Re: Bill charges in Billing

Bill charges

cmnunes86 — Mon, 06 Jan 2025 17:20:35 GMT

Hi,

Could you please send me my last bill with TalkTalk?

I have received an email but need the breakdown showing address. Unfortunately, MyAccount is no longer working since I've moved provider.

Re: Bill charges

Gliwmaeden2 — Mon, 06 Jan 2025 21:24:40 GMT

My Account should still be working for long after you have left, @cmnunes86, as you are supposed to be able to access recent past bills as well as the final one.

If you are having trouble signing into My Account, try removing ad blockers, allow pop ups and / or try another browser.

If you have already removed your Direct Debit details, you'll need to use another method of payment.

All methods are described here:

https://community.talktalk.co.uk/waystopay

Details for sending a cheque:

Re: Bill charges

Gliwmaeden2 — Mon, 06 Jan 2025 21:28:38 GMT

There's a charge of £2.75 if you need a paper bill, @cmnunes86 :

https://community.talktalk.co.uk/t5/Articles/About-your-bill/ta-p/2204719

Re: Bill charges

Arne-TalkTalk — Tue, 07 Jan 2025 09:58:52 GMT

HI cmnunes86

Your My Account is still active, so you should be able to log in as usual.

Re: Bill charges

cmnunes86 — Wed, 08 Jan 2025 11:13:02 GMT

Removing removing ad blockers and allowing pop ups helped somewhat but the site is still claiming there is a technical problem.

The reality is that I moved away to a new provider and an early termination fee was estimated at £5.03 for three days of internet outside my initial contract period. However, Talktalk charged me £34.58 for December and only returned £25.62 in effect a termination fee of £8.96 for the three days I needed internet before the new supply started. Dividing £34.58 by 31 days, the 3-day fee should have been £3.35.

Do you have more info on early termination fees?

Re: Bill charges

Arne-TalkTalk — Wed, 08 Jan 2025 11:53:04 GMT

There was no termination fee you where refunded the amount of the over charge on the last bill