topic can log in or create an account on billing page in Billing

can log in or create an account on billing page

joey255 — Thu, 09 Jan 2025 21:49:53 GMT

Have had talktalk for years and never had a problem with my account last month try to the login system would not let me reset my password still had no luck in the end, I had to phone the rep to delete my account and we tried to sign up again and we could not create an account, in the end, I gave up and paid my bill over the phone now I have the same problem I can't sign in or make payment and you charge me 12£ for what was a backend problem

Re: can log in or create an account on billing page

Gliwmaeden2 — Thu, 09 Jan 2025 21:56:03 GMT

Did they call that a "late payment charge", @joey255?

I'll move this to the billing section for you.

Arne will be able to check what's gone on there.

Staff reply Monday to Friday, daytime.

Re: can log in or create an account on billing page

Arne-TalkTalk — Tue, 14 Jan 2025 11:16:57 GMT

Hi joey255

Can you add your account number to your community profile.

Thank you.