topic Re: Payments in Billing

Payments

Boundy — Sat, 11 Jan 2025 13:20:39 GMT

You cancelled my contract on the 25th of December even though I requested three times for you not to do so. I have been left for weeks with no internet. After countless calls to you and the complaints department I was still without any service.

You sent me a bag to return my equipment which I have done today but now you have sent me a bill stating that I owe £150 for cancelling my contract early!!! What the hell. Totally unfair! Where is my compensation I was promised by your complaints department??

Re: Payments

Gliwmaeden2 — Sat, 11 Jan 2025 13:33:24 GMT

@Boundy, sorry to hear about this chaos.

You have posted in the email section but as this is about billing I'll move your post to that message board.

Staff will respond after the weekend.

Re: Payments

Arne-TalkTalk — Mon, 13 Jan 2025 14:06:52 GMT

Hi Boundy

I can see the complaints team have sorted this out for you.

Regards