topic Re: Credit in Billing

Credit

Arrowmaker — Fri, 10 Jan 2025 10:52:06 GMT

Hello

I was promised a credit as automatic compensation over a week ago, I was told the credit would be applied immediately.

To date nothing has been paid in to my account.

Could someone please advise?

Thanks

ferguson — Fri, 10 Jan 2025 17:15:13 GMT

The normal timescales for auto compensation are set out here:

If it has been more than 30 days after the event then the support team will advise further when they are back online from Monday.

Arne-TalkTalk — Mon, 13 Jan 2025 14:39:33 GMT

I will chase this up, looks like the agent didnt raise the credit promised.

Arrowmaker — Mon, 13 Jan 2025 19:11:04 GMT

This issue has rumbled on since September 2024, so thank you for looking into it for me.

Arrowmaker

Arne-TalkTalk — Tue, 14 Jan 2025 11:38:01 GMT

The credit has been applied.

You can see it in My Account.

Regards

Arrowmaker — Tue, 14 Jan 2025 19:41:52 GMT

Thank you for your help with this, all sorted now

Arne-TalkTalk — Wed, 15 Jan 2025 09:11:50 GMT

Happy to help.