topic Re: how do I contact a real human in Billing

how do I contact a real human

fedupwithtalktalk6 — Fri, 10 Feb 2023 13:57:45 GMT

I would like to speak to a living being please, I signed up with talk talks last January (2022) and am still yet to receive my vouchers!!! and to add insult to injury I've recently received a message saying if I wish to sign up for another 24 months I will receive (or not) a 75 voucher!!!

Ridiculous that there is no way to speak to someone, I'm sure I'd get to speak to someone if I stopped paying my bill

Re: how do I contact a real human

Gondola — Fri, 10 Feb 2023 14:18:21 GMT

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the customer email address and account number

Check and Save changes

Select here: Update your profile

A TalkTalk Support member will contact you right here. Or use Live Chat or the phone.

LiveChat and contact information - select and wait for the light blue Chat now button to appear; It's grey or clear when busy or offline.

When to contact TalkTalk? - select and scroll to see contact availability times

LiveChat Messenger

TIP - Pause tracker blocking in the browser, ad-blockers and similar blocking software to avoid conflict with LiveChat's operation.

Landline calls to Customer Services on 0345 172 0088 and Full Fibre enquiries on 0345 172 0074 are free from a TalkTalk home 'phone but otherwise are at a standard landline call rate.

Mobile calls to Customer Services on 0203 441 5550. Text Relay Service is 18001 then 0345 172 0088.

Re: how do I contact a real human

Arne-TalkTalk — Mon, 13 Feb 2023 09:34:18 GMT

Hi fedupwithtalktalk6

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: how do I contact a real human

Patriciasands — Mon, 12 Feb 2024 14:01:58 GMT

I just want to change an engineer's appointment please!!!!

Re: how do I contact a real human

Gliwmaeden2 — Mon, 12 Feb 2024 16:19:14 GMT

@Patriciasands, if you need further help, please start your own topic.

Read about engineer appointments here:

https://community.talktalk.co.uk/t5/Articles/Your-TalkTalk-engineer-appointment/ta-p/2205431

The forum search engine is a useful tool for this sort of information.

Re: how do I contact a real human

October1968 — Wed, 28 Feb 2024 20:28:54 GMT

I've recently moved to talktalk full fibre & it's never worked right since I got it with new eero router I'm now tied into an 18mth contract with no way out except by financially paying my way out for a service I've never had work properly any advice

Re: how do I contact a real human

Arne-TalkTalk — Thu, 29 Feb 2024 09:55:16 GMT

@October1968 please post in the fibre section and the team can try to help you.

Re: how do I contact a real human

Sydney!1 — Mon, 09 Sep 2024 15:48:28 GMT

hi we have no internet or briadbanf

Re: how do I contact a real human

Arne-TalkTalk — Tue, 10 Sep 2024 09:46:47 GMT

@Sydney!1 can you start a separate topic in the Broadband section and the team can pick it up.

Re: how do I contact a real human

TTdog — Tue, 08 Oct 2024 13:32:31 GMT

Can I talk to a man or woman plz

Re: how do I contact a real human

TTdog — Wed, 09 Oct 2024 08:22:47 GMT

Talk talk is no good you can’t get to talk to neone don’t go with talk talk 2 things they well say u od them money and u well not get to talk to man or woman plz don’t go with talk talk there ones out there that when you ring u get a man or woman Y wood u won’t this *@#][!![]'#[@#]!* in your life I don’t know I can walk away I paid my money and send them what they need it to say I paid I send picks of my Piaf bill but still they till me I have 2 accounts talk talk is full of it I was going to say they till u what u woood like to here but when u won’t to talk to man or woman u can’t don’t go with talk talk if something gos wrong you’re on your own talk talk is lies and more lies

Re: how do I contact a real human

Arne-TalkTalk — Wed, 09 Oct 2024 08:49:13 GMT

@TTdog Please start your own topic and we can try to help.

Re: how do I contact a real human

Joseph76 — Mon, 18 Nov 2024 11:37:24 GMT

I want to have a fibre line put into my property

Re: how do I contact a real human

Arne-TalkTalk — Thu, 21 Nov 2024 10:02:32 GMT

Great Value Broadband Provider | TV & Fibre | Unlimited Calls | TalkTalk

Re: how do I contact a real human

Satch1942 — Thu, 21 Nov 2024 13:52:44 GMT

Ny landline phone has not been working for 5 days fault ref 14987356 when is going to be fixed

Re: how do I contact a real human

Arne-TalkTalk — Thu, 21 Nov 2024 14:10:36 GMT

@Satch1942 Please start your own topic in the homephone section

Re: how do I contact a real human

Marcia-7* — Thu, 21 Nov 2024 17:26:45 GMT

I am returning to you the TV Hubb box which you kind;y sent me to replace the Old you view + box which did not support ITVX. I cannot cope with this I feel as have gone back ten years. have been with talktalk for years and am very disappointed with this system. I hAVE NOW HAD TO PURCHASE A RECORDER and have it installed which i can bow use easily. Would you please alter my account and deduct the £5 from my bill. I would like confirmation that you have done this

Re: how do I contact a real human

Gliwmaeden2 — Thu, 21 Nov 2024 17:49:50 GMT

You need to speak directly to Talktalk about this on 03451 720088, @Marcia-7*, as they need to remove it properly from your contract.

If you need further help, please return to the billing message board and click on start a topic to begin your own thread.

Re: how do I contact a real human

Tracywalton — Mon, 09 Dec 2024 14:26:36 GMT

Hi I’m having problems with my internet.

Re: how do I contact a real human

AllyM — Mon, 09 Dec 2024 19:01:04 GMT

@Tracywalton ,

You'll need to start your own topic if you want staff on the forum to help you.

Try to give as much detail as possible about the issue you are having.