topic Re: Upgraded to full fibre 150 so is my tarrif the same? in Billing

Upgraded to full fibre 150 so is my tarrif the same?

Ashley64 — Wed, 15 Jan 2025 21:49:09 GMT

I've just upgraded to full fibre 150 for free but I cant find out how much I will be paying monthly from now on. Before I was on fibre 65 with a phone boost package for an eye watering £58 a month so will I still be paying that? My wife likes to use our retro landline phone. Do I still have to pay the £19 extra to use the old phone? It now uses digital voice when plugged into the new router.

Re: Upgraded to full fibre 150 so is my tarrif the same?

Gliwmaeden2 — Wed, 15 Jan 2025 22:00:25 GMT

@Ashley64, the phone boost has never been more than £16.00 and can often be applied at a discounted price.

The line itself isn't charged separately with Fibre 65, and is not charged separately for VOIP, but if you were out of your minimum term contract, the broadband would be charged at full price. Without a boost, ordinary landline calls are @ 24p per minute, so if you use the phone a lot, it soon mounts up.

If it was a "free upgrade" the price would usually simply carry on as is, but if you are out of contract, check the details of what you are paying for already: voicemail? TV etc. Do you need them all?

Call 03451 720088 [9am - closes 7pm] or use Chat [daytime till 9pm] to speak to the Loyalty team and set up a new contract.

Re: Upgraded to full fibre 150 so is my tarrif the same?

Ashley64 — Wed, 15 Jan 2025 22:44:08 GMT

Thank you for replying. I also had the £3 anonymous call blocker.
looks like the tariff will be much the same although the package is still labelled as fibre 65 and not full fibre 150.

Re: Upgraded to full fibre 150 so is my tarrif the same?

Billx — Thu, 16 Jan 2025 12:14:36 GMT

I used to have Part-fibre 65, which was labelled as Fibre 65. It included telephone use.

I upgraded to Full Fibre 65, which was then labelled 'Fibre 65 VoIP', the VOIP meaning it included telephone use.

Haven't you been sent new contract documents via email, detailing the new arrangement?

Bill

Re: Upgraded to full fibre 150 so is my tarrif the same?

Gliwmaeden2 — Thu, 16 Jan 2025 13:02:39 GMT

@Billx, your circumstances are not the same as the OP's.

Please don't speculate, as the customer needs a properly informed reply from staff.

Posting on another customer's thread without the detailed background information required just holds up its progress in the queue for attention.

Re: Upgraded to full fibre 150 so is my tarrif the same?

Billx — Thu, 16 Jan 2025 13:28:33 GMT

I am just getting some more information, to progress the discussion.

Re: Upgraded to full fibre 150 so is my tarrif the same?

ferguson — Thu, 16 Jan 2025 13:40:08 GMT

@Billx

I am not sure more information or further discussion is required, the poster has asked a couple of billing questions which can only really be answered by the support team.

Re: Upgraded to full fibre 150 so is my tarrif the same?

Arne-TalkTalk — Thu, 16 Jan 2025 14:54:59 GMT

HI Ashley64

When did you upgrade?

Your account still shows Fibre 65

Re: Upgraded to full fibre 150 so is my tarrif the same?

Ashley64 — Thu, 16 Jan 2025 19:47:38 GMT

Hi,

the new router was installed on Tuesday.

Re: Upgraded to full fibre 150 so is my tarrif the same?

Ashley64 — Thu, 16 Jan 2025 19:52:24 GMT

Hi Billx,

it all started with a text saying i was eligible for free installation of full fibre 150 but no mention of tarrifs or any emails about it. Maybe that will come later?

Re: Upgraded to full fibre 150 so is my tarrif the same?

ferguson — Thu, 16 Jan 2025 20:21:21 GMT

@Ashley64

I would concentrate on the reply from Arne, who works for TalkTalk. When and how did you upgrade, it seems that it may not have gone through?

Re: Upgraded to full fibre 150 so is my tarrif the same?

Ashley64 — Thu, 16 Jan 2025 21:28:53 GMT

@Arne-TalkTalk Hi, the new router was installed on Tuesday although they did leave my old router connected. I removed that yesterday and set up the new wifi connection myself. So as of last night I'm now on full fibre 150. I just looked at my account and it still says I'm on fibre 65. I've checked my speeds and it's around 146.

Re: Upgraded to full fibre 150 so is my tarrif the same?

ferguson — Thu, 16 Jan 2025 21:31:56 GMT

OK, that's cleared that up! Looks like a mismatch on My Account itself.

Re: Upgraded to full fibre 150 so is my tarrif the same?

Gliwmaeden2 — Thu, 16 Jan 2025 21:44:16 GMT

It often takes a while for them to update the account aspect, @Ashley64. Days and weeks, sometimes.

Re: Upgraded to full fibre 150 so is my tarrif the same?

ferguson — Thu, 16 Jan 2025 22:02:38 GMT

@Gliwmaeden2

As you said yourself earlier, best not to speculate and leave it to the support team.

Re: Upgraded to full fibre 150 so is my tarrif the same?

Gliwmaeden2 — Thu, 16 Jan 2025 22:45:59 GMT

I am leaving it to the support team to confirm / clarify.

There is no harm in offering the customer reassurance.

There is nothing very unusual about the slow updating of the account, @Ashley64.

Re: Upgraded to full fibre 150 so is my tarrif the same?

Arne-TalkTalk — Tue, 21 Jan 2025 12:49:20 GMT

Your package has now been updated in My Account.