topic Started a new contract and getting billed the old amount in Billing

Started a new contract and getting billed the old amount

internetsurfer — Sat, 18 Jan 2025 23:02:17 GMT

Hello,
I started a new contract and I'm still billed old amount (per the previous contract). I was explicitly told that the next (current) bill would be the new amount (less). How can I get this fixed?

I would also like to know why I can't find any contact information (specifically email) to contact TalkTalk directly instead of using their forum, but that's not really the priority here.

Re: Started a new contract and getting billed the old amount

Gliwmaeden2 — Sat, 18 Jan 2025 23:47:52 GMT

There's not an email address that would take you anywhere useful other than the usual contact links for Chat, or phone 03451 720088, @internetsurfer.

So if you want to chase up the renewal, check the opening hours listed near the foot of this page:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Your post is in a queue for attention from staff but they won't be back on here until after the weekend.

Re: Started a new contract and getting billed the old amount

Arne-TalkTalk — Mon, 20 Jan 2025 10:19:34 GMT

Hi @internetsurfer

It looks like the renewal order failed, you will need to contact the loyalty team again on 03451720088

Apologies for any inconvenience caused