topic Cannot access my account, resetting does not help in Billing

Cannot access my account, resetting does not help

Jaff87 — Sun, 19 Jan 2025 22:01:15 GMT

I am unable to log into my talk talk account. I have tried different browsers, clearing everything, password less access and resetting my password but not thing works. I keep getting the message that for technical or security reasons I cannot log in refresh and try again.

I rarely access my account I'm on a fixed charge so I get the email your bill is due its this much and I let the direct debit take care of it but this month it's like double what's its supposed to be but I cannot get in to see what the additional charges are. I had similar access issues about 4 or 5 months ago due to some issues at talktalks end making 2 accounts for me then cancelling them both that cut access to my account then it got reopened but had no reason to check since.

Re: Cannot access my account, resetting does not help

Gliwmaeden2 — Sun, 19 Jan 2025 22:47:30 GMT

Sometimes maintenance drags on outside advertised hours, @Jaff87.

They are still displaying the notice here, despite the fact that the work should have been completed overnight:

Staff can take a look at this for you when they pick up your thread after the weekend. It is in the queue for attention.

But if you feel stuck for help at weekends, support is available on 03451 720088 on the Saturday, and Chat on both days.

Full details of opening hours are here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Cannot access my account, resetting does not help

Arne-TalkTalk — Wed, 29 Jan 2025 13:39:34 GMT

Hi Jaff87

I have logged this as a fault to the My Account team.

Sorry

Re: Cannot access my account, resetting does not help

Arne-TalkTalk — Wed, 05 Feb 2025 10:40:19 GMT

HI @Jaff87

Can you try to register for my account again. https://www.talktalk.co.uk/login/

Thank you